Helping to cope during the COVID-19 pandemic

We take the protection of our employees seriously, and we’re deploying measures within the office or moving to a purely remote work mode in regions where the pandemic situation does not allow employees to come to ESET offices. Nevertheless, all our processes and technologies are fully operational.

ESET maintains a business continuity management program that is reviewed and updated continuously. ESET uses a business impact-based approach to designing measures and response plans that help us to ensure continuity of our business processes and supporting staff, workplaces, technologies and critical services. Our pandemic flu plan is an integral part of our business continuity plan. ESET relies on the geographic distribution of our employees and utilization of all available means to work remotely in case of office closures for health and safety reasons.

ESET maintains a business continuity management program that is reviewed and updated continuously. ESET uses a business impact-based approach to designing measures and response plans that help us to ensure continuity of our business processes and supporting staff, workplaces, technologies and critical services. We build our services to be resilient enough to remain available with limited or no maintenance.

However, some processes and services, like technical support, need active support from our staff. ESET relies on geographic distribution of our employees and utilization of all available means to work remotely in case of office closures for health and safety reasons. All our services are fully available to our customers to date, and we are committed to meeting service level agreements set for these services.

We do not expect any unavailability of our cloud services due to COVID-19. ESET maintains a business continuity management program that is reviewed and updated continuously. ESET uses a business impact-based approach to designing measures and response plans that help us to ensure continuity of our business processes and supporting staff, workplaces, technologies and critical services. We build ESET Cloud Administrator, ESET Dynamic Threat Defense and other cloud services infrastructure on top of industry-leading cloud vendors providing sufficient capacity and service scalability.

Therefore, our cloud services are resilient enough to remain available with limited or no maintenance. ESET relies on geographic distribution of our employees and utilization of all available means to work remotely in case of office closure for health and safety reasons. All our services are fully available to our customers to date, and we are committed to meeting service level agreements set for these services.

ESET will provide information on any important service notification via standard communication channels. You can find more updates on the status of COVID-19 handling on our website or blog at www.welivesecurity.com. Please contact our technical support team if you have any questions or concerns regarding the COVID-19 situation at ESET.

ESET is in constant communication with our local teams, partners, channel network and customers and making sure there are measures in place so they can stay protected against digital threats during these complex times. Contact the ESET team in your country to learn more about what ESET can do to help you and your organization stay safe from digital risks while the COVID-19 situation develops.