Water Sanitation Service Provider

A Florida-based public utility provider delivers essential water, wastewater, and sanitation services to its local community. Established in the 1980s, the organization has grown to support over 600 employees, ensuring reliable and efficient service delivery. Governed by a board of elected representatives, the utility provider remains committed to improving the quality of life in the region through effective infrastructure and operations.

10 out of 10. ESET fits perfectly into our cybersecurity posture.

THE CYBERSECURITY CHALLENGE

As a critical infrastructure organization, ensuring robust IT security is paramount to protect operations and maintain uninterrupted service delivery. A longtime ESET customer, the utility provider wanted to transition from on-premises to cloud-based security for streamlined management. Additionally, while they had not faced significant IT security challenges before, they wanted to get ahead of evolving threats with enhanced protection.

THE CYBERSECURITY SOLUTION

The utility provider selected ESET PROTECT Enterprise to manage security across its 600 employee devices via the cloud. Transitioning to the cloud also introduced ESET Inspect and Mail Security for a more comprehensive approach to endpoint and email threat protection. ESET Inspect, the extended detection and response module of the ESET PROTECT platform, equips the IT team with advanced threat hunting, risk assessment, incident response, and fast investigation and remediation capabilities.

To ensure seamless rollout for the new solutions, the team opted for ESET Deployment and Upgrade Service.

"ESET has been an absolutely rock-solid endpoint solution. We've had discussions about exploring alternatives, but ESET's performance is undeniable, which is why we’ve stayed."

For nearly five years, ESET has consistently delivered a secure and dependable endpoint security experience for the utility provider, with no external threats or operational disruption. ESET fits seamlessly into their cybersecurity strategy, providing peace of mind and minimizing vulnerabilities in a critical infrastructure environment.

Rated as a “10 out of 10,” the IT team describes their experience with ESET as flawless:

"ESET fits perfectly into our cybersecurity posture."