In the 2024 Gartner® Peer Insights™ Voice of the Customer report for Endpoint Protection Platforms, ESET has an overall rating 4.6 out of 5. This annual report synthesizes real customer reviews into valuable insights for IT decision-makers, making it an essential resource not only for those considering new solutions. According to Gartner, “This aggregated peer perspective, along with the individual detailed reviews, can also complement expert-generated research such as Magic Quadrants and Market Guides.“
ESET was recognized based on reviews from users across various regions placing ESET in the Established Quadrant in the Endpoint Protection Platforms market and recognition as a Customers' Choice. Additionally, ESET has been recognized as a Customers' Choice for Midsize Enterprises.
Source: Gartner, Voice of the Customer for Endpoint Protection Platforms, 2024
Exceptional support and user satisfaction
One of the standout aspects of ESET’s performance is its exceptional Support Experience, which customers rated 4.8 out of 5. This rating is complemented by ratings in Product Capabilities, Sales, and Deployment Experience. Furthermore, 90% of users expressed that they would readily recommend ESET to others.
Gartner, Voice of the Customer for Endpoint Protection Platforms, By Peer Contributors, 28 June 2024
GARTNER is a registered trademark and service mark, and the GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge and PEER INSIGHTS are trademarks and service marks, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from ESET.
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Meet ESET
For more than 30 years, ESET® has been developing industry-leading IT security software and services to deliver comprehensive, multilayered protection against cybersecurity threats for businesses and consumers worldwide. ESET has long pioneered machine learning and cloud technologies that prevent, detect, and respond to malware. ESET is a privately owned company that promotes scientific research and development worldwide.
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internet users protected by ESET technology
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R&D centers worldwide
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business customers in 195 countries and territories