Please be aware
Ensure that you have your licence details to hand when you call, which can be found by following:
- In your ESET licence details email
- For Windows ESET security products, please open the ESET program and go to help and support > details for technical support
- For macOS ESET security products, please open ESET from the top bar then go to help > details for customer care
- For ESET Security Management Center, please go to more > licence management
- For ESET Endpoint Encryption client, please right click on the ESET Endpoint Encryption icon and click on about > more
- For ESET Endpoint Encryption Server, please click on the organisation name > licences > details
If any of the above isn't available, you may be able to find through:
- An existing case reference number
- The email address directly associated to the licence