Managed Detection & Response
services from ESET

Global Threat Intelligence Team By your side, with knowledge of all the most important emerging threat detections for cyber crime, APTs and zero-days – and constantly implementing measures to counter them.

Active Campaign Hunting Even if you don’t have the time or resources to monitor active campaigns by malware groups, ESET experts are doing so proactively.

Continual Improvement and
Automation You are always protected. Continually tests detection and response mechanisms, updating where necessary.

Advanced Signal Hunting Library of Pre-Build Rules Entitles you to access sophisticated rules that can be further tailored to your environment.

Rules and Exclusions Optimization Rule sets and exclusions, optimized and customized to align with your environment.

Continuous Expert-Led Threat Hunting ESET security experts continuously evaluate and correlate detection via a structured and mapped incident, providing you with another layer of threat hunting.

Tailored Reporting You’ll receive, automatically or on-demand, reports about incidents (pending and resolved), the status of your environment, and other updates flowing from ESET MDR services.

24/7 Expert-Led Continuous Monitoring, Hunting, Triage and Response Your environment is also protected by a 24/7 human-led service that leverages IoC, IoA, UEBA, AI, and comprehensive internal and external TI feeds. This service is designed to decloak and reveal malicious activity, and perform containment and eradication actions, to prevent serious damage.

Dedicated Incident Response Lead In case of an incident, an ESET specialist can, with your cooperation, provide you with complete end-to-end resolution of the issue.

Historical Threat Hunting Benefit from complex, hypothesis-driven threat hunting that uses deep analysis, historical data, and observation of potential threat actors to pre-empt attacks.

Deployment & Upgrade Have your newly purchased ESET product installed and your existing ESET product upgraded to a later version – by our in-house specialists based on your specific environment and needs.

Expert Assistance for MDR Alerts, with More Context Guidance from a security expert and full-spectrum IT security assistance to make the most of ESET Detection & Response Ultimate – at a time that suits you.

Digital Forensic Incident Response (DFIR) Assistance In the event of an incident or identified threat, a dedicated ESET expert is available to provide you with a consultation, which can result in a detailed file analysis or digital forensic analysis, where appropriate.

Malware Detection Support Allows you to communicate any detection problems, and suspected misses or false positives, directly to ESET experts, who will use the data to tailor your custom detection rules to meet your specific needs and environment.

Malware File Expert Analysis Receive a tailored response from ESET experts. Consultations are provided, potentially leading to file or digital forensic analyses.

Customized Threat Hunting for All Current Threats Benefit from customized threat hunting on a recurring basis, focused on current global trending threats.

Attack Vectors Visibility A purpose-built design feature of the ESET interface allows analysis of individual parts of each attack, thereby identifying specific attack vectors.