ESET® THREAT MONITORING SERVICE

Round-the-clock monitoring of your security environment by our experts

70m+

users worldwide

320k+

business customers

130+

countries & territories

global R&D centers

ESET Threat Monitoring is available to customers who subscribe to our Managed detection and response services.

This is a complete package that includes guaranteed fast response time, 24/7 setup, direct access to ESET experts and SLA-backed incident response. It’s backed up by the long-term expertise of our threat hunting team that is on the leading edge of malware prevention and incident and response.

Thorough initial assessment

The service starts with an assessment of the customer's environment. This is based on interviews with the key staff. This phase lets us create a profile for each customer so that the threat hunting service can bring most benefits. We consider this to be the most important part of the process.

Daily monitoring

Your organization's EDR, ESET Enterprise Inspector, is checked every day to detect any signs of a threat before it materializes. Our team concentrates on triggered alarms, further investigation of potential threats and subsequently the prioritization of alarms that require an intervention.

Value-added reports

For less critical items you’ll get regular reports. These are compiled and curated to be easy to comprehend, clear and actionable. Any detected anomalies are addressed by recommendations on how to proceed if the anomaly proves to be a real threat.

Instant alerts

When it comes to a critical event that warrants immediate attention, we have a process that fixes everything – ASAP. Our team immediately alerts your designated individual so they can take steps to resolve the situation.

One stop ahead

Our endpoint protection product does a great job stopping malware and even zero day threats, so we can "connect the dots" and prevent the most advanced persistent threats as they start preparing to attack.

Ongoing fine-tuning

The threat landscape and your situation change over time – so do our recommendations to keep your security posture as stable as possible, all the time.

Full service overview (PDF)