Premium Support
Help, whenever you need it
Get prompt assistance from ESET at any hour of the day or night, including weekends and public holidays.
Right from the start
Expert help to set up your ESET IT security products right from their installation. Using ESET Premium Support greatly lowers the number of potential issues down the line.
Always available
The world’s best professional support – backed by ESET’s teams of renowned researchers, operating across the globe – is available 24/7/365 to address your IT security setup and deployment needs and issues.
Business continuity
ESET products are designed to be intuitive and come with comprehensive documentation. Still, having ESET expertise on hand reduces the risks of any downtime or gaps in vital operations.
An immediate response
Tickets that could otherwise take longer are resolved fast with ESET Premium Support. Thanks to strict SLAs, even those issues requiring involvement from the development team are fast-tracked for priority resolution.
Pain-free security
With ESET Premium Support, your organization gets a fast, guaranteed response when you need it. We work with your IT teams to tailor our response to your environment. And in the event of an incident, we are here to help.
Fine-tune your protection
Take advantage of our Healthcheck service (part of ESET Premium Support Advanced) to review and fine-tune ESET IT security products that were previously deployed in your environment.
