ESET Update Excellence
In today’s complex IT environment, upgrades and maintenance processes are critical for safe and uninterrupted business operations. Importantly, due to the rapidly evolving dynamics of the threat landscape, cybersecurity software requires frequent updates.
Providing insight into the recent crippling IT outage is crucial to demonstrating that customers and partners can rely on ESET. For more than 30 years, our experts have executed thousands of updates and we are determined to maintain our highest standards.
ESET maintains a seamless update experience with:
We use distributed agents - our management agent and protection agent are distributed separately for increased redundancy (a single agent is a single point of failure).
We have auto-update enabled for our agents. However, we provide various configuration options, with changes applied “after reboot” (E.g., preventing large-scale boot issues).
We encourage admins to maintain proper update procedures and instill process discipline. First, installing updates in a test environment, then proceed with deployment. ESET maintains a number of archived builds in our software repository to ensure the ability to rollback if needed.
We distribute modules via “pre-release,” “release,” and “delayed” update servers - so critical infrastructure operators in particular can choose an appropriate “risk-averse,” approach, preventing any serious issues from emerging. In cases where there is a larger rollout of changes, ESET releases them in “batches” and carefully monitors the impact to prevent any issues from cascading.
After decades of operation ESET’s quality assurance processes and update release procedures are fine-tuned to such a degree that our technical teams even avoid delivering large or critical updates at the end of the work week when staffing levels may be low. ESET is a strong proponent of cyber resilience strategy. Implementation is critical since incidents at scale can occur whether via technical outages, natural disasters, malicious attacks, or human error. Swift remediation, also critical, demands preparation.
All of our updates are digitally signed. These signatures are verified across several stages of the update process. This failsafe means that a corrupted update would be rejected by the agent, preventing update-related failures.
We understand that many businesses are in a situation where changes to their security provider have become a boardroom-level discussion. As a means to facilitate executive dialogue, consider that ESET offers best-in-class protection for businesses of any size, and we invite you to explore how we compare to other vendors.
For further information, contact our local ESET teams with any questions you might have. To stay current on our latest research and awareness content, please visit WeLiveSecurity, where our experts continue to share their key insights.