ESET CUSTOMER RESEARCH
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Customer Research:
Central Endpoint Management
We are looking for ESET customers who are open to discussing their experience with our business solutions during a call with our Product Managers. Our goal is to gain insights into your business security needs, usage of our solutions in your daily job, endpoint management practices and any security challenges you encounter. Your input can significantly influence the future development of our solutions.
More details:
- Duration is usually between 1-1,5 hours (depending on your availability)
- Research call is conducted online via Microsoft Teams
For Whom: SMB, MSP & Enterprise
Related Products: ESET PROTECT or ESET PROTECT On-Prem, endpoint solutions
Reward: N/A
Fill in the survey to participate
(it doesn't take more than 5 minutes)
Previously conducted surveys
Customer Research:
Central Endpoint Management
We are looking for ESET customers using the business products to conduct online interviews with ESET Product Managers. Our goal is to understand your business security needs, how you use our products and what problems you might be facing, and how we can improve your overall experience.
More details:
- Duration is usually between 1-2 hours, depending on your availability
- Interview is conducted via Microsoft Teams
For Whom: SOHO, SMB & Enterprise
Related Products: ESET PROTECT & ESET PROTECT Cloud
Reward: N/A
Customer Research:
ESET Inspect (Cloud)
We are looking for ESET customers using ESET Inspect (cloud) to conduct online interiews with ESET Product Managers. Our goal is to collect product feedback from professionals whose daily operations (partly) entail Detection & Response activities. We are interested in your feedback and would like to use it as a valuable input in shaping the future of our XDR enabling component, ESET Inspect.
More details:
- Duration is usually between 1-2 hours, depending on your availability
- Interview is conducted via Microsoft Teams
For Whom: SMB, MSP & Enterprise
Related Products: ESET Inspect & ESET Inspect Cloud
Reward: N/A
Customer Research:
Integrations of 3rd Party Solutions with ESET Business Products Quality
We are looking for ESET customers are using (or are interested in using) ESET business products in integration with other systems. For example SIEM/ SOAR, log management systems, ticketing systems, etc. Interiews with ESET Product Managers would be about your preferences for future ESET integrations. We would like to understand how ESET business products could become a piece of puzzle in your process automation.
More details:
- Duration is usually between 1-2 hours, depending on your availability
- Interview is conducted via Microsoft Teams
For Whom: SMB, MSP & Enterprise
Related Products: ESET PROTECT Cloud, ESET Inspect Cloud
Reward: N/A
Customer Research:
ESET Customer Value Survey
Description: Goal of “ESET Customer Value Survey” among ESET’s customers and users of ESET’s security products amongst business clients of ESET was to identify the biggest pain points of admins, identify the biggest values provided by ESET solutions and identify features that provide the biggest value to the customer.
For Whom: SMB, MSP & Enterprise
Related Products: ESET PROTECT Ecosystem
Reward: $200 Virtual MasterCard eGift Card
Congratulations to
the winners:
- Amit P., Fiji
- Gencho K., Bulgaria
- Antonio O., El Salvador
Customer Research:
Cloud MDM and Endpoint Security for mobile devices
The goal of this mini survey is to evaluate your companies’ basic habits when it comes to mobile devices. We are interested in knowing how your company manages and protects their mobile devices on Android and iOS/iPadOS platforms.
Duration: 5-7 minutes
For Whom: SMB customers with 25 to 500 endpoint devices
Related Products: ESET Cloud MDM and ESET Endpoint Security for Android
Reward: 3x Virtual MasterCard eGift Card valued at $200 USD
Congratulations to
the winners:
- Gil S. (Israel)
- Gregor F. (Bulgaria)
- Mark P. (Ireland)
Customer Research:
Email Security Research
The goal of this survey is to evaluate the market preferences of the specific Email Security Technologies today and in the near future. We are interested to know about the Email setup our customers are using, as well as the feature sets they care about.
For Whom: SMB, Enterprise and SOHO customers
Related Products: ESET's All Email security products
Reward: 5x Virtual MasterCard eGift Card valued at $200 USD
Congratulations to
the winners:
- Bas H., Netherlands
- Dragan D., Serbia
- Marcin R, Poland
- Joseph S., Israel
- Lawrence M, United Kingdom
Customer Research:
Customer Research with PM
We are looking for direct ESET Product Users to conduct online interviews with Product Managers (HQ) responsible for business products.
Duration:
- Usually between 1-2 hours, depending on the capacity of the end-user.
- Conducted via Microsoft Teams
For Whom: SMB, MSP, Enteprise and SOHO
Related Products: ESET PROTECT, ESET Endpoint, ESET Inspect
Reward: N/A
Customer Research:
Cloud Storage Encryption
We are looking for direct feedback from customers to influence the future development of the product. If you are a security administrator or have a similar role in your company, your opinion is of great value to us.
For Whom: SMB and Enterprise customers
Related Products: ESET Endpoint Encryption
Reward: N/A
Customer Research:
ESET On-premise vs Cloud Customer Research
The main goal is to understand the long-term importance of OnPrem solutions.
For Whom: SMB and Enterprise Customers
Related Products: All On-premise and Cloud Customers
Reward: 3x Apple Watch SE (2022) 44mm (Only one entry per user is valid to win prizes)
Congratulations to
the winners:
- Robbi N., Indonesia
- Shlomi C., Israel
- Mario D., Italy
Customer Research:
ESET Integrations
One of the top priority topics of today's digital transformation has become API and its integration capabilities. Please help us better understand what are your needs and requirements about ESET products´ integration capabilities by answering a couple of questions.
For Whom: MSPs, SOC, Enteprise
Related Products: ESET PROTECT Cloud, ESET Inspect, ESET Inspect Cloud, ESET Cloud Office Security, ESET Threat Intelligence
Reward: 2 x Apple Watch SE 44 mm (Only one entry per user is valid to win prizes)
Congratulations to
the winners:
- Tito A., El Salvador
- Luca G., Italy
Customer Research:
Central Endpoint Management
We are looking for ESET customers who are open to discussing their experience with our business solutions during a call with our Product Managers. Our goal is to gain insights into your business security needs, usage of our solutions in your daily job, endpoint management practices and any security challenges you encounter. Your input can significantly influence the future development of our solutions.
More details:
- Duration is usually between 1-1,5 hours (depending on your availability)
- Research call is conducted online via Microsoft Teams
For Whom: SMB, MSP & Enterprise
Related Products: ESET PROTECT or ESET PROTECT On-Prem, endpoint solutions
Reward: N/A
Fill in the survey to participate
(it doesn't take more than 5 minutes)
Previously conducted surveys
Customer Research: Central Endpoint Management
We are looking for ESET customers using the business products to conduct online interviews with ESET Product Managers. Our goal is to understand your business security needs, how you use our products and what problems you might be facing, and how we can improve your overall experience.
More details:
- Duration is usually between 1-2 hours, depending on your availability
- Interview is conducted via Microsoft Teams
For Whom: SOHO, SMB & Enterprise
Related Products: ESET PROTECT & ESET PROTECT Cloud
Reward: N/A
Customer Research: ESET Inspect (Cloud)
We are looking for ESET customers using ESET Inspect (cloud) to conduct online interiews with ESET Product Managers. Our goal is to collect product feedback from professionals whose daily operations (partly) entail Detection & Response activities. We are interested in your feedback and would like to use it as a valuable input in shaping the future of our XDR enabling component, ESET Inspect.
More details:
- Duration is usually between 1-2 hours, depending on your availability
- Interview is conducted via Microsoft Teams
For Whom: SMB, MSP & Enterprise
Related Products: ESET Inspect & ESET Inspect Cloud
Reward: N/A
Customer Research: Integrations of 3rd Party Solutions
with ESET Business Products Quality
We are looking for ESET customers are using (or are interested in using) ESET business products in integration with other systems. For example SIEM/ SOAR, log management systems, ticketing systems, etc. Interiews with ESET Product Managers would be about your preferences for future ESET integrations. We would like to understand how ESET business products could become a piece of puzzle in your process automation.
More details:
- Duration is usually between 1-2 hours, depending on your availability
- Interview is conducted via Microsoft Teams
For Whom: SMB, MSP & Enterprise
Related Products: ESET PROTECT Cloud, ESET Inspect Cloud
Reward: N/A
Customer Research: ESET Customer Value Survey
Description: Goal of “ESET Customer Value Survey” among ESET’s customers and users of ESET’s security products amongst business clients of ESET was to identify the biggest pain points of admins, identify the biggest values provided by ESET solutions and identify features that provide the biggest value to the customer.
For Whom: SMB, MSP & Enterprise
Related Products: ESET PROTECT Ecosystem
Reward: $200 Virtual MasterCard eGift Card
Congratulations to
the winners:
- Amit P., Fiji
- Gencho K., Bulgaria
- Antonio O., El Salvador
Customer Research:
Cloud MDM and Endpoint Security for mobile devices
The goal of this mini survey is to evaluate your companies’ basic habits when it comes to mobile devices. We are interested in knowing how your company manages and protects their mobile devices on Android and iOS/iPadOS platforms.
Duration: 5-7 minutes
For Whom: SMB customers with 25 to 500 endpoint devices
Related Products: ESET Cloud MDM and ESET Endpoint Security for Android
Reward: 3x Virtual MasterCard eGift Card valued at $200 USD
Congratulations to
the winners:
- Gil S. (Israel)
- Gregor F. (Bulgaria)
- Mark P. (Ireland)
Customer Research: Email Security Research
The goal of this survey is to evaluate the market preferences of the specific Email Security Technologies today and in the near future. We are interested to know about the Email setup our customers are using, as well as the feature sets they care about.
For Whom: SMB, Enterprise and SOHO customers
Related Products: ESET's All Email security products
Reward: 5x Virtual MasterCard eGift Card valued at $200 USD
Congratulations to
the winners:
- Bas H., Netherlands
- Dragan D., Serbia
- Marcin R, Poland
- Joseph S., Israel
- Lawrence M, United Kingdom
Customer Research: Customer Research with PM
We are looking for direct ESET Product Users to conduct online interviews with Product Managers (HQ) responsible for business products.
Duration:
- Usually between 1-2 hours, depending on the capacity of the end-user.
- Conducted via Microsoft Teams
For Whom: SMB, MSP, Enteprise and SOHO
Related Products: ESET PROTECT, ESET Endpoint, ESET Inspect
Reward: N/A
Customer Research: Cloud Storage Encryption
We are looking for direct feedback from customers to influence the future development of the product. If you are a security administrator or have a similar role in your company, your opinion is of great value to us.
For Whom: SMB and Enterprise customers
Related Products: ESET Endpoint Encryption
Reward: N/A
Customer Research:
ESET On-premise vs Cloud Customer Research
The main goal is to understand the long-term importance of OnPrem solutions.
For Whom: SMB and Enterprise Customers
Related Products: All On-premise and Cloud Customers
Reward: 3x Apple Watch SE (2022) 44mm (Only one entry per user is valid to win prizes)
Congratulations to
the winners:
- Robbi N., Indonesia
- Shlomi C., Israel
- Mario D., Italy
Customer Research: ESET Integrations
One of the top priority topics of today's digital transformation has become API and its integration capabilities. Please help us better understand what are your needs and requirements about ESET products´ integration capabilities by answering a couple of questions.
For Whom: MSPs, SOC, Enteprise
Related Products: ESET PROTECT Cloud, ESET Inspect, ESET Inspect Cloud, ESET Cloud Office Security, ESET Threat Intelligence
Reward: 2 x Apple Watch SE 44 mm (Only one entry per user is valid to win prizes)
Congratulations to
the winners:
- Tito A., El Salvador
- Luca G., Italy