MSPs offering detection and response capabilities boost their revenues while also improving understanding and security of client environments. Placing them under ESET management ensures quality service and improves an MSPs’ operational efficiencies.
Managed Service Providers (MSPs) have to keep evolving. Staying on top of both the latest security threats and trends, as well as maintaining the ability to fully utilize every product they employ in their tech inventory, is a key component to their success.
However, this can mean that they have fewer resources to employ while upskilling their employees. Or, with regular maintenance involved in their day-to-day business, those minutes and hours can be critical when protecting clients with thousands of seats.
Having time to detect and respond is crucial. With the growing sophistication of cyberthreats the talent skills gap continues to widen, which can be both an opportunity and a challenge for MSPs, and Managed Detection and Response services can turn the tide in the MSP’s favor.
MSP challenges
Managed Service Providers (MSPs) face significant challenges due to the growing complexity of cybersecurity threats. Their daily operations involve monitoring client systems, performing routine maintenance, and addressing technical issues, all while ensuring robust protection against cyber threats. The need to be available 24/7 and manage the IT environments of multiple clients simultaneously adds to the complexity. MSPs must stay updated on the latest threats, which is fatigue-inducing given the constant evolution of cybercriminal tactics. The integration of AI has provided some support, but it also introduces new vulnerabilities, as cybercriminals exploit AI tools for malicious purposes.
Due to their deep access to many client systems, MSPs themselves are prime targets for cyberattacks. Supply-chain attacks, like the MuddyWater case, highlight how MSP tools can be abused, compromising client networks. To combat these threats, MSPs require comprehensive visibility and advanced detection capabilities, such as Extended Detection and Response (XDR). However, these tools can be overwhelming and require careful management to be effective. Balancing these demands while ensuring uninterrupted protection for all clients is a significant challenge for MSPs.
Covering all the bases with MDR
ESET MDR offers MSPs 24/7 managed detection and response services for their customers. With the service, customers of MSPs can protect their business by using the world's most experienced threat hunters, who constantly monitor active malware groups and will provide the highest level of cyber-attack prevention. ESET MDR is beneficial for MSPs for several reasons, but the top being:
24/7 Monitoring and Response: With round-the-clock monitoring, ESET MDR ensures that threats are detected and responded to in under 20 minutes, providing continuous protection and peace of mind for MSPs and their clients.
Comprehensive Analysis and Targeted Responses: ESET MDR combines automated and human-led analysis to accurately assess threats and determine the necessary remediation actions. This ensures precise and prompt responses to threats without overwhelming the MSPs internal resources.
Tackling Alert Overload: ESET MDR helps MSPs manage alert fatigue by intelligently prioritizing alerts and filtering out false positives. This enables MSPs to focus on high-priority issues and respond more efficiently. ESET AI Advisor – built into the ESET PROTECT platform, aims to increase an MSP’s efficiency by arming security analysts with an AI assistant that can help identify, analyze, and mitigate threats using conversational prompts and interactive dialogue, reducing the complexity of security tasks to a few clicks.
Strengthening Client Relationships: By providing advanced threat intelligence and high-quality support, ESET MDR helps MSPs build stronger, trust-based relationships with their clients. This positions MSPs as trusted advisors rather than just service providers.
Operational Efficiency: Partnering with ESET MDR allows MSPs to streamline their operations and reduce the burden on their internal teams. This enables MSPs to focus on their normal day-to-day activities while expanding their service portfolio.
Overall, incorporating Managed Detection and Response (MDR) services enables Managed Service Providers (MSPs) to deliver proactive, comprehensive security solutions for their clients without the burden of upskilling staff and increasing resources. By expanding their services to include monitoring and managed security, MSPs can transition into Managed Security Service Providers (MSSPs), allowing them to command higher fees and unlock new revenue streams.
Outsourcing outsourced security?
Sure, technically MSPs are already outsourced IT operations of businesses, but think of how even the largest enterprises with their in-house SOCs often contract external aid in the form of MDR. Needing help is not something to be ashamed of, especially when said help creates an upward trajectory for one’s protection and a much-enhanced security posture that, in a sense, spills over to their clients.
Deep partnerships exist for a reason, and to build an even more secure future, they are increasingly necessary to cope with the malicious world of ever-evolving threats.
