1. Scope

This Policy applies to Personal Information we collect when you when you download and use ESET’s products or services, communicate with us, or otherwise interact or engage with us or the services available through our website (collectively, the “Services”).

Our information practices depend on how you interact with our Services and which parts of our Site you visit. For example, the pages on our Site related to our business and enterprise solutions are intended for use by our business-to-business (“B2B”) customers, while pages related to our home solutions are intended for use by individual customers. ESET distributors and resellers (“Partners”) have access to the ESET Partner Portal, which contains educational programs and other resources. The information we collect from B2B customers, individual customers, and Partners may vary as described below.

This Policy does not apply to the information that we collect and process about ESET employees or job applicants. If you are an employee or applicant of ESET, please refer to the ESET Employee Privacy Policy and ESET Applicant Privacy Policy for more information. If you are an independent contractor of ESET who resides in California, you may exercise your rights as described in the “California Privacy Rights” tab above. 

2. Personal Information We Collect and How We Use It

We collect information that identifies, describes, or can reasonably be associated with you (“Personal Information”). Personal Information does not include publicly available information in government records or any data that has been deidentified, aggregated, or otherwise anonymized.

Visiting Our Site

The personal information we have collected directly from you may include:

• Identifiers. We collect your IP address, device ID, and other online identifiers;
• Internet or Network Activity Information. We collect your browsing history and interactions with our website, including domain name, page views, a date/time stamp, browser type, device type, internet service provider, referring and exiting URLs, operating system, language, clickstream data, and similar device and usage information;
• Geolocation Information. We may be able to infer your general location based on your IP address; and
• Audio, Electronic, and Similar Information. We collect records of messages you send via our customer service web chat feature.

We use this information to help us run our site securely and enable basic functions like page loading or navigation. Some cookies we use help us analyze how you interact with our site, including which items you may view or consider. This data enables us to improve our site’s look, feel, and performance, and identify our best-selling trends. Cookies also allow us to deliver advertisements that are meaningful to you. For more information, see the Cookie Policy tab above.

Contacting Customer Service

If you contact customer service for questions, comments, or feedback, we collect the following Personal Information:

• Identifiers. This includes your name and contact information, which may be your email address and/or phone number depending on whether you contact us online or over the phone;
• Commercial Information. This includes your order history if you made a purchase;
• Audio, Electronic, and Similar Information. We collect voice and video recordings if you call us or send us video content;
• Employment Information. If you are a B2B customer, we may collect the name of your employer and your job title; and
• Other Information You Provide. We collect your comments and other details about your request for customer support.

We use this information to respond to your request for customer support. We take your comments and feedback seriously, so we may also learn from this information to improve our quality assurance and for training purposes.

Making a Purchase

If you purchase any of our Services on the Site, we collect the following Personal Information to process your payments and fulfill your orders:

• Personal Identifiers. This includes your name, phone number, email address, and mailing address;
• Commercial Information. This includes transaction information and your order history;
• Financial Information. This includes your payment method and billing address; and
• Company Information. If you are a B2B customer, we may collect the name of your company, job title and contact information.

Signing Up for an ESET Partner Account

If you create a Partner account, we collect the following Personal Information to establish your account:

• Personal Identifiers. Including your Company name, name, phone number, email address, and mailing address;
• Account Information. This includes your username, and account preferences;
• Commercial Information. This includes your order history or any items you may have marked as a favorite and saved; and
• Financial Information. This includes your payment method and billing address.

Joining our Mailing List

If you join our Partner mailing list, we collect your email address from you to provide you with information about products, events, or promotional opportunities that may interest you. You can unsubscribe by clicking the “Unsubscribe” link at the bottom of any ESET email.

Interacting with Us on Social Media

If you follow or friend us on any social networking platforms, such as Twitter, Facebook, LinkedIn, and Instagram, both ESET and/or the social media platform may collect Personal Information about you, including:

• Personal Identifiers. This includes the username of handle you use for that social media platform;
• Content You Post. We may collect content you share or post on ESET’s pages or threads; and
• Social Media Contacts. Depending on your privacy settings, we may collect your contacts, followers, or friends on that social media platform.

We use the information we receive through social media to enhance our social media presence, improve our products, and deliver relevant information about promotional opportunities, marketing materials, or other incentives. We do not control and are not responsible for how social media platforms use the information they may collect about you when you use social media. Instead, you should look to the social media platform’s privacy policy and terms to understand their practices or control your choices.

Registering for Live Events and Webinars

If you sign up for our live events or webinars, we may collect Personal Information about you, including:

• Personal Identifiers. Including your name, phone number, email address, and mailing address;
• Audio, Electronic, and Similar Information. We may record our live events, so we may collect your voice and/or video recordings if you participate, such as by asking a question; and
• Employment Information. We may collect the name of your employer and your job title.

We use this information for event planning and management, including registration, attendance, connecting you with other event attendees, and contacting you about relevant events and Services.

3. How We Share Personal Information

We disclose the personal information we collect for the purposes described below:

• Services and Support. To provide and operate our Services, communicate with you about your use of the Services, provide troubleshooting and technical support, respond to your inquiries, fulfill your orders and requests, process your payments, communicate with you, and for similar service and support purposes.
• Analytics and Improvement. To better understand how you access and use the Services, and our other products and offerings, and for other research and analytical purposes, such as to evaluate and improve our services and business operations, to develop services and features, and for internal quality control and training purposes.
• Marketing, Advertising, and Campaign Management. We may disclose certain information that includes personal information to third-party ad network providers and/or traffic measurement services, which may use this data to improve and measure the effectiveness of our ads. For more information, see the Cookie Policy tab above.
• In Support of Business Transfers. If we or our affiliates are or may be acquired by, merged with, or invested in by another company, or as part of a financing, or if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company.  We may also share certain personal information as necessary prior to the completion of such a transfer, such as to lenders, auditors, and third-party advisors, including attorneys and consultants, as part of due diligence or as necessary to plan for the transfer.
• Compliance, Governance, and Legal Requirements. To comply with legal obligations, to respond to legal process and related legal proceedings. For example, we may disclose information in response to subpoenas, court order, and other lawful requests by regulators and law enforcement, including responding to national security or law enforcement disclosure requirements.  We may also disclose information, including personal information, related to litigation and other legal claims or proceedings in which we are involved, as well as for our internal accounting, auditing, compliance, recordkeeping, and legal functions. In addition, we may disclose the names of sweepstakes and contests winners, in accordance with applicable law.  
• Security and Protection of Rights. To protect the Services and our business operations; to prevent and detect fraud, unauthorized activities and access, and other misuse; to protect our rights, those of stakeholders and any third party; where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or third party, or violations of our  Terms of Use or End User License Agreement or this Policy.

We may disclose and make available personal information, for the purposes described above, to the following parties:

• Vendors and Service Providers. We may disclose personal information we collect to our service providers, processors, agents, and others who perform functions on our behalf. These vendors may include, for example, analytics providers, marketing firms, consultants, payment processors, auditors, and legal counsel.
• Our Subsidiaries and Affiliates. We may disclose personal information we collect to our subsidiaries and affiliates.
• Third-Party Ad Networks. We may disclose personal information to third-party ad networks, sponsors, and/or traffic measurement services. These third parties may use cookies, JavaScript, web beacons (including clear GIFs), and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third-party cookies and other technologies are governed by each third party's specific privacy policy, not this one. To exercise your choices about receiving third-party ads, see the Cookie Policy tab above.
• Others as Permitted by Applicable Law. We may also disclose personal information to third parties to the extent required by applicable law and legal or contractual obligations. This may include regulators, government entities, law enforcement as required by law or legal process, as well as potential and actual acquirors, business partners or financiers and their employees, representatives, and counsel. We may also disclose personal information to lenders, auditors, and third-party advisors, including attorneys and consultants.

5. Retention

We retain your Personal Information for as long as needed, or permitted, based on the reason why we obtained it (consistent with applicable law). When deciding how long to keep your information, we consider whether we are subject to any legal obligations (e.g., any laws that require us to keep records for a certain period of time before we can delete them) or whether we have taken any legal positions (e.g., issued any legal holds or otherwise need to preserve the information). From time to time, we may also deidentify your Personal Information, retain it and use it for a business purpose in compliance with CCPA. .

6. External Links and Features

Our Services may contain links to third-party websites or features. Any access to and use of such linked websites or features is not governed by this Policy, but instead is governed by the privacy policies of those third parties. We are not responsible for the information practices of such third parties, including their collection of your Personal Information. You should review the privacy policies and terms for any third parties before proceeding to those websites or using those features.

7. Changes to this Policy

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any updates to Policy here.

8. Contact Us

If you have any comments or questions regarding ESET's Privacy Policy, please contact our Privacy Officer by telephone at: (619) 876-5576; by email at: privacy@eset.com; or by mail at:

Privacy Officer
ESET North America
655 W Broadway, Suite 700
San Diego, CA 92101