Career Opportunities at ESET

Summary:
The Product Marketing Manager is a flexible, proactive, hardworking individual, who is knowledgeable in information technology and able to analyze, measure, position, package and promote the Company's business solutions. This person will:

• Provide inputs to Product Management to ensure security products meet the needs of the America's consumers.
• Assess product performance against plans
• Monitor business results of all marketing efforts and provide corrective direction as needed
• Participate in many marketing programs and initiatives driven by Product Marketing, Market Research, and Consumer Marketing

Duties and Responsibilities:
Responsibilities include working with the Company's Marketing, Sales, Product Management and Customer Care groups and International Distribution Partners to drive projects such as:

• Maintaining and refreshing on a quarterly basis a list of consumer focused product feature requests with justifications based on market research and prioritized according to financial impact
• Reviewing and refreshing marketing collateral for consumer products on a quarterly basis to ensure relevance, accuracy and reflect current customer concerns
• Working with Customer Care Managers on optimizing products to improve user experience and minimizing Customer Care load
• Developing strategies and programs to drive sales through online and retail channels
• Developing effective messaging for point-of-sales marketing material
• Creating effective positioning for consumer products and services
• Creating and implementing marketing strategies to target sales into new markets, improve company exposure and increase consumer customer acquisition
• Analyzing products, customers and market dynamics and determine the optimal way to position products in the market
• Translating customer/clients needs into features for products and services. Oversee the writing of market requirements, and collaborate with Product Management Team to establish product road map for implementation
• Maintaining a highly collaborative relationship with ESET sro, international distributors and other partners to gain insight into software product releases, including details regarding upgrade features, delivery timelines, product lifecycles and any other information beneficial to ESET, LLC
• Collaborating with Market Research to gather and analyze information on competing products in the marketplace
• Participating in product launches and developing programs and services to meet market segment needs
• Collaborating with Training Team to create product training material
• Creating external messaging and product positioning (product collateral including product sheets, presentations, product demos, sales support tools, etc)
• Tracking ongoing vitality of product based on financial measurements and market acceptance. Authorize improvements/modifications and changes
• Establishing necessary tools, systems and procedures to optimize effective planning, strategy development, implementation and tracking of projects

Preferred Qualifications:

Education
MS in Computer Science or MBA in Marketing

Preferred Experience
Minimum 4 years marketing experience in technology-driven consumer product marketing and/or management, or retail marketing. Experience with security software and familiarity with current online gaming, Web use and social media trend is a major plus. Excellent analytical, verbal, interpersonal, organizational and analytical skills required.

Skills and Abilities
The Product Marketing Manager will be a self-starter with initiative and drive to create and implement new strategies with minimal guidance. Must have a hands-on approach and possess a positive attitude toward getting the job done. Ability to establish rapport with all levels of company personnel and external contacts and interested in and able to excel in an entrepreneurial environment and share the same vision as the founders of the company.

Demonstrated ability to assemble and lead cross-functional teams to achieve specific objectives. Must have the ability to operationally implement strategy and tactics, and successfully manage the day-to-day marketing tactical actions within a fast-paced, high growth environment. Experience working on global product teams is a plus.

Summary:
The Product Marketing Manager is a flexible, proactive, hardworking individual, who is knowledgeable in information technology and able to analyze, measure, position, package and promote the Company's business solutions. This person will:

• Provide inputs to Product Management to ensure business solutions meet the needs of the America's business unit
• Assess product performance against plans, execute market research and trends analysis
• Monitor business results of all marketing efforts and provide corrective direction as needed
• Participate in many marketing programs and initiatives to include Product Marketing, Market Research, and Channel Marketing

Duties and Responsibilities:
Responsibilities include working with the Company's Marketing, Sales, Product Management and Customer Care groups and International Distribution Partners to drive projects such as:

• Maintaining and refreshing on a quarterly basis a list of business focused product feature requests with justifications based on market research and prioritized according to financial impact
• Reviewing and refreshing marketing collateral for business products on a quarterly basis to ensure relevance, accuracy and reflect current customer concerns
• Working with Customer Care Managers on optimizing products to improve user experience and minimizing Customer Care load
• Creating effective positioning for business products
• Defining market research studies to gain knowledge about user attitudes and behavior
• Creating and implementing marketing strategies to target sales into new markets, improve company exposure and increase customer acquisition
• Analyzing products, customers and market dynamics and determine the optimal way to position products in the market
• Soliciting market research and perform analysis to generate market requirements including market objectives, share, trends, pricing, revenue and customers' needs and perspectives
• Translating customer/clients needs into features for products and services. Oversee the writing of market requirements, and collaborate with Product Management Team to establish product road map for implementation
• Maintaining a highly collaborative relationship with ESET sro, international distributors and other partners to gain insight into software product releases, including details regarding upgrade features, delivery timelines, product lifecycles and any other information beneficial to ESET, LLC
• Collaborating with Market Research to gather and analyze information on competing products in the marketplace
• Participating in product launches and developing programs and services to meet market segment needs
• Collaborating with Training Team to create product training material
• Creating external messaging and product positioning (product collateral including product sheets, presentations, product demos, sales support tools, etc)
• Tracking ongoing vitality of product based on financial measurements and market acceptance. Authorize improvements/modifications and changes
• Establishing necessary tools, systems and procedures to optimize effective planning, strategy development, implementation and tracking of projects

Preferred Qualifications:

Education
MS in Computer Science or MBA in Marketing

Preferred Experience
Minimum 4 years marketing experience in technology-driven B2B product marketing and/or management, or IT consulting. Experience with security software is a major plus. Excellent analytical, verbal, interpersonal, organizational and analytical skills required.

Skills and Abilities
The Product Marketing Manager will be a self-starter with initiative and drive to create and implement new strategies with minimal guidance. Must have a hands-on approach and possess a positive attitude toward getting the job done. Ability to establish rapport with all levels of company personnel and external contacts and interested in and able to excel in an entrepreneurial environment and share the same vision as the founders of the company.

Demonstrated ability to assemble and lead cross-functional teams to achieve specific objectives. Must have the ability to operationally implement strategy and tactics, and successfully manage the day-to-day marketing tactical actions within a fast-paced, high growth environment. Experience working on global product teams is a plus.

Summary
ESET's Strategic Solutions Specialist is responsible for generating and qualifying leads for the sales team. This role requires an individual who can handle making a high volume of outbound cold calls and emails; providing information about our products, researching and compiling customer needs, and selling our products via the phone. SSS's require an enthusiastic customer focused demeanor, with a hunter's mindset.

Responsibilities:

• Cold call potential lead lists to generate leads for the sales team
• Qualify potential customers as leads that are "sales ready"
• Sell ESET's security solutions to potential customers via outbound phone calls or by directing them to the correct ESET reseller partner based on ESET policies
• Effectively communicate the benefits and value of ESET's anti-virus/security solutions to potential customers
• Meet department goals for customer satisfaction, sales volume, call volume and case management
• Other duties as assigned

Skills:

• 2+ year experience in a B2B sales environment
• Ability to maintain a high volume of outbound call volume
• Strong telephone communication skills required
• Professional, courteous attitude to reflect ESET commitment to quality products and services
• Ability to multi task, while being detail oriented
• Proficiency in Microsoft Office products and strong keyboard skills
• General computer knowledge
• Travel Requirements: None
• Entry Level Position

Specific Daily Duties of SSR – End-User:

• Make outbound cold calls daily to prospective leads
• Promote a minimum of 2 leads per day
• Make appropriate follow up calls
• Complete all leads assigned to you from the system
• Set up New end-user leads in Netsuite as necessary
• Process end-user payments for new business under 25 seats via the phone
• Create sales Quotes to end user clients as necessary
• Respond to Voice mails per company policy
• Keep accurate notes in all CRM related activities
• Issuing trial software as necessary according to ESET policy
• Attend all sales meetings and trainings as required

Responsibilities:

• Provide pre- and post-sales technical support to customers and partners
Consult with external customers to interpret customer requirements while providing product application assistance Provide product demonstrations both in person and via Webex to potential clients Assist sales force and partners in closing business through on-site visits Provide technical training for channel partners Participate in trade shows, seminars and other industry events Provide feedback to product development regarding product changes as it relates to customer requirements Champion the ESET product line through product presentations and technical demonstrations at customer and partner sites Other duties as assigned

Qualifications:

• 5+ years in a Sales Engineering or Professional Services/Consulting experience
• BS degree in Computer Science or Engineering
• Certifications in: MCSE, A+, Security+
• Detailed experience with Microsoft Windows, Solaris, Linux, and Novell systems and advanced computer networking environments
• Ability to comprehend and convey complex systems and issues in an effective manner, both written and verbally
• Excellent presentation skills and business communication skills
• Strong time management and organizational skills
• Ability to work independently
• Ability to close business while achieving a high level of customer satisfaction
• Training Experience is highly desired
• Travel Requirements: More than 50%
• Senior Level Technical Position

Summary of Role:
The Channel Sales Manager is responsible for developing, training, maintaining, and generating sales of ESET products through VARs and System Integrators. This role requires an individual with extensive channel development experience. The successful regional Channel Manager will be skilled in prospecting and qualifying partners, pipeline development as well as partner management. This is a quota driven sales position which involves extensive travel through out the assigned territory. The Regional Channel Manager will work closely with their assigned Inside Sales Representative and channel partners to close business within their geographic territory. We are looking for candidates with a passion to close business while simultaneously building long lasting reseller relationships.

• Achieve /exceed quota targets
• Drive the development and execution of a partner recruitment strategy that meets regional channel goals set by the Director of Channels
• Manage, recruit and train VARs to sell company's network security products within your assigned territory
• Conduct joint onsite end-user sales calls with partner to ensure timely closure of business
• Drive mindshare and traction with a portfolio of channel partners with in the region
• Work with marketing to develop Reseller Marketing programs for your territory
• Work in tandem with the territory’s ISR to build your pipeline
• Represent company at regional and national tradeshows
• Other duties as assigned

• 5+ years selling software to businesses
• 5 – 7 years channel management experience
• Excellent presentation skills and business communication skills
• Strong consultative selling, time management and organizational skills
• Ability to close business while achieving a high level of customer satisfaction
• Extensive Channel Management, Training and Channel Development Experience
• Proficiency in Microsoft Office products
• Bachelor's degree or equivalent professional experience
• Travel Requirements: More than 50%
• Senior Level Sales Position

• Develop new reseller partnerships within your territory
• Provide / deliver reseller training for ESET products
• Complete joint sales calls with reseller's sales personnel as required
• Follow up on all leads assigned to you per ESET's lead policy
• Maintain accurate pipeline of business within your territory
• Maintain accurate MDF reports for each reseller, and work with marketing to develop customized marketing plans for each of your resellers
• Develop quarterly business plans with each Silver and Platinum reseller within assigned territory
• Ensure that resellers are assigned to the correct partner level in Netsuite, based on ESET policy
• Set up New Partner accounts in Netsuite as necessary
• Register Partner Opportunities in Netsuite
• Provide weekly sales reports as required by the Director of Channels
• Maintain accurate trip reports and expense reports
• Create sales Quotes for both Sliver and Platinum Partners as necessary
• Contact all Silver and Platinum Partners within your territory at least once per week to maintain reseller relationship
• Respond to Voice mails per company policy
• Keep accurate notes in CRM for all channel related activities
• Work with ISR assigned to territory to maintain accurate pipeline and lead follow up
• Attend all sales meetings and trainings as required

ESET has immediate openings for third-tier Technical Support Engineers. Technical support engineers will provide technical product support to new and existing customers and business partners.
Technical support engineers will respond to customers, partners and our sales force to resolve issues by telephone and email.

Responsibilities include

• Troubleshooting, resolving and documenting support cases
• Producing reports
• Assisting with testing
• Writing and reviewing articles and documentation for new products
• Mentoring employees
• Technical support engineers may be periodically required to carry a pager after hours (comp time will be provided).

Essential Functions

• Field requests for assistance from customers, partners and other employees (both technical and sales).
• Replicate reported issues.
• Assist the QA department with testing released and pre-production software.
• Contribute to product knowledge base and documentation.

Qualifications

• Minimum of three years of technical support experience in computer software industry.
• Excellent communication, problem solving and customer service skills. Multilingual is a plus.
• Expert knowledge of Windows client and server OS.
• Detailed knowledge of networking applications and standards.
• Preferred skills: Linux (mail servers), Exchange, Netware, Lotus Domino.
• Experience with security products (anti-virus, firewall, IDS, IPS) is desired.
• Ability to set their own priorities and work with little to no supervision.
• Ability to research problems and educate themselves.
• Attention to detail and ability to focus in a dynamic environment.
• Ability to gauge customers’ knowledge and patience and work with them accordingly.
• Work individually or as part of a team.
• MCSE or other professional certifications in a technical area is a plus.
• Knowledge of a technical area other than those mentioned (web design, programming, hardware engineering, computational theory and so forth)
• Only candidates local to Southern California will be considered (no relocation is available).

References
Three references, including one from current employer.

Summary:
This role is primarily responsible for design, implementation, maintenance, and support of ESET's VOIP and Call-Center systems, as well as other business communications servers/tools. Primary duties require 50+% of time related to discrete and independent judgment in matters of significance.

Duties and Responsibilities include the following (Other duties may be assigned)

• Create, design, maintenance, and support of VOIP system including T1 PRI's
• Create, design, maintenance, and support of Call/email support center systems
• Create, design and integrate communications services across WAN technologies (online meeting center, video conferencing, etc)
• Design, integration, maintenance, and support Corporate IM service
• Design, integration, maintenance and support of redundancy for all business communication systems
• Interact with key managers and internal users regarding timelines, technical issues, and infrastructure integration
• Analyze and suggest improvements in all business communications systems and processes
• Construct design documents and documentation to aid in maintenance and support of systems

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and general public.

Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid and unique conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

Required Skills/Experience:

• Previous experience as a system-wide administrator for any 100+ user VOIP system (Cisco, Shoretel, Avaya, Alcatel-Lucent, etc.)
• Strong understanding of WAN/LAN design related to VOIP/Call Center Systems
• Experience in design/maintenance of Call Center server/client software
• Experience using SQL Server Management Studio 2005 or 2008
• Strong understanding of Corporate-level hardware/software redundancy and best practices
• Strong understanding of Corporate-level PC Security methods and best practices
• Strong understanding of Active Directory Integration
• Extensive previous experience in troubleshooting network, hardware, and software issues of all types
• Experience with a CRM and Web Services Connections to CRM Systems
• Experience in researching new hardware/software
• Experience in working directly with vendors to setup demos/purchase of any new products

• Experience using VMWARE ESX and VSphere
• Experience in programming using the .Tcl
• Experience in writing custom SQL Queries
• Experience integrating VOIP system with other systems (i.e. Corporate IM service, call recording applications, etc.)

• Strong background in programming (C#, VB.net, ASP.net, HTML, CSS, C++, Java)
• Strong background in creating/editing Crystal Reports
• Experience in XML
• Experience as a hardware/software trainer
• Previous experience in design/implementation of a multiple-site VOIP system

• Bachelor's Degree from four-year college or university in Computer Science, Technology or related field or equivalent work experience preferred
• MCP or MCSA preferred
• Recognized VOIP Hardware/Software or Call Center Application Certifications(s)

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually very quiet.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 15 pounds. While performing the duties of this job, the employee is regularly required to use hands. The employee is frequently required to sit and talk or hear. The employee is occasionally required to stand and reach with hands and arms.

Summary:
The Instructional Designer will be responsible for designing and developing training curriculum and course materials to address the specific needs required of the product technical track of the overall ESET training roadmap. The ideal candidate will have strong knowledge of creating content specifically designed to support product education objectives related to post sales deployment and installation, technical feature sets, product troubleshooting, complex network environment deployments, etc. Ideal candidate will have a technical background and ability to accomplish the task while maintaining world-class training track program standards.

Responsibilities:

• Analyze internal business unit, partner and end –user technical training needs, including task, audience and content analysis
• Design and develop training materials for classroom, self-paced, and Interactive e-learning formats that drive product technical track program needs
• Develop and maintain 'Technical Training' blog
• Coordinate product technical track training projects including requirements analysis, project resources, and resolving project constraints or issues
• Will coordinate with other team members/subject matter experts (SMEs) to validate training content
• Create, administer, and analyze skill/knowledge tests and surveys. Interview training participants and stakeholders and prepare evaluation documents
• Establish evaluation standards, and conduct training program evaluations, including interviews, surveys and skill/knowledge tests
• Conduct user interface interviews, reviews and usability testing and prepare evaluation documents for product technical track training program
• Functions as a training product technical track program advocate across applications and teams emphasizing user-centered instructional design principles
• Establish and maintain relationships with business units, partners and professional colleagues to help identify educational requirements and training solutions appropriate to support a product training program at the highest standards
• Build world-class, award winning training content and materials
• Work with the Training Manager to establish company-wide product technical track training goals

Qualifications:

• Bachelors degree in Business, Communications, Instructional Design or other closely related field
• 3 – 5 years of instructional design experience with blended learning strategies Including classroom, self-study, and interactive web based methods
• Excellent knowledge of adult learning, technical communication and instructional design principals
• Excellent communication skills, (oral, written, and active listening); ability to communicate effectively with peers, end users, and all levels of management
• Strong project management, time management, and prioritization skills
• Knowledge of human performance improvement principles
• Past experience in building training for future application in certification programs & content highly desired
• Bilingual (Spanish) highly desire-able
• Extensive experience with Articulate, Brainshark, Captivate or other e-learning authoring tool highly desired
• Flash skills highly desired
• Experience with Moodle or other LMS is helpful but not required

Duties and Responsibilities:

• Independently design, code, and test major features, as well as work jointly with other team members to deliver complex changes
• Mentor junior developers to increase their development skills and knowledge
• Examine mission critical software and optimize it for increased efficiency or other performance gains
• Interact with key managers and internal users regarding timelines, technical issues, and infrastructure integration
• Define, design, and implement multi-tier web-service and database-connected programs for use with the ESET Business Systems
• Analyze and suggest improvements in the overall development process
• Construct design documents and documentation to aid in maintenance and code reuse
• Contribute to the design and implementation of programs used in the department

Qualifications:

• Minimum four years experience in requirements analysis, design, coding and unit testing of scalable, distributed, fault-tolerant applications on various environments
• Prior experience required in object-oriented design methodology and application development in C#, .NET Framework, JavaScript, and web services
• Experience in XML
• Prior experience writing and designing SQL queries in various RDBMS's

Summary:
The ESET Sales Engineer is responsible for high level sales support of the channel managers and Partners (via CMs) providing technical presentations of our products and technology as well as assisting in network installations of our products in both a pre and post sales support role. Pre-sales activities involve technical support in sales presentations, product demonstrations, features and availability of our Rip & Replace program and assisting CMs and resellers with product evaluations, training of partners, system integrators and resellers. This individual will work closely with both our San Diego-based SEs, CMs as well as supporting our reseller partners within the assigned territory. This position works closely with Channel Managers assisting them to close business opportunities and maintain customer satisfaction. Position interacts with Technical Support and Customer Service representatives.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Provide/deliver technical training for all ESET products with focus on business product lines to our sales staff/ resellers/CMs and partner team as necessary
2. Provide product demonstrations both in person and via Webex to potential clients
3. Submit weekly reports as required by the VP of INTL sales
4. Respond to reseller requests (email, phone, videoconference) for technical assistance
5. Maintain accurate Outlook calendar for scheduling of your time by sales staff
6. Actively participate at all sales meetings and trainings as required
7. Provide pre- and post-sales technical support to customers and partners
8. Consult with external customers to interpret customer requirements while providing product application assistance
9. Assist sales force and partners in closing business through on-site visits
10. Participate in trade shows, seminars and other industry events
11. Provide feed-back to product development (product managers) regarding product changes as it relates to customer requirements. Create cumulative request reports on quarterly basis
12. Other duties as assigned

Performance indicators:

• Number of Webexes completed per month and client/partner satisfaction survey
• Inbound and outbound call volumes related to assigned job duties
• Number of Partner Technical Trainings completed per Quarter
• Number of successfully resolved complex support requests
• Revenue produced by Rip and Replace Services
• Revenue from other billable services
  • Quarterly MBO's

Qualifications:

• 3+ years in a Sales Engineering or Professional Services/Consulting experience
• BS degree in Computer Science or Engineering
• Preferred Certifications in: MCSE, A+, Security+
• Detailed experience with Microsoft Windows, Solaris, Linux, and Novell systems and advanced computer networking environments
• Ability to comprehend and convey complex systems and issues in an effective manner, both written and verbally
• Excellent presentation skills and business communication skills
• Strong time management and organizational skills
• Ability to work independently
• Ability to close business while achieving a high level of customer satisfaction
• Training Experience is highly desired
• Travel Requirements: Approximately 20%